HGL words overview

An independent, privately owned business consultancy specialising in business process optimisation with particular experience and expertise in the full range of Insurance; Life, Fire & General, Health and Accident; via Direct, Intermediated and Group channels. It is uniquely placed and resourced to understand sector trends, drivers and opportunities.
Highfield is working with selected technology partners to bring best-of-breed solutions to the insurance sector to assist them to accelerate and grow their business outcomes.


  • HGL words
  • Works closely with a number of Australasian based companies to enhance their business outcomes and stakeholder benefits through the analysis of business drivers and processes, and/or the application of process change management, and/or the provision of technology solutions.
    workflow analysis

    detailed analysis of business processes by engagement with all of the business event stakeholders to ensure a collective gain

    market analysis

    analysis of industry trends; business drivers and opportunities; market strategy analysis and programme assessment

    value chain analysis  

    end-to-end business value chain analysis; comparative optimisation strategies; utilising an activity based costing approach

    technology solutions  

    application of leading technology solutions to end-to-end business processes; either self-service or Software as a service

    business process
    improvement
     

    end-to-end business process analysis and review; change implementation consultancy to ensure positive business outcomes

    business drivers  

    identification of the actual internal and external drivers of a business to enable measurement, enhancement and monitoring

    business, customer, financial modeling  

    identification of individual sales channel profitability; sales conversion rates, customer churn; customer retention drivers; cost-benefit analysis; change impact modeling

    insurance risk profiling  

    development of insurable risk profiles; gap analysis; corporate insurance blueprinting; strategy and development of insurance programmes

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